Lightburn lost my serial number after windows update

Machine: Orion Tech K40

Board: C3D Laserboard

Firmware: _Smoothie

Problem/ Question: I installed Lightburn on two computers. I have an engineering workstation and a dedicated windows computer for the K40. Both installations went fine. About 3 days later (after a Windows 10 pro update), when I opened Lightburn I got the registration message box. When I re-entered my S/N, I got a popup that says I exceeded the max number of registered computers. Lightburn’s website said to contact you first.

Hi Doug,

When reinstalling the operating system, it is sometimes viewed as a new computer.
If the old license was not deactivated prior to wiping the machine, it will have to be manually updated.

Please contact LightBurn directly with the license key for assistance, so it can be cleared and updated. Their contact information can be found at the bottom of the License Management section on their site: https://lightburnsoftware.com/pages/how-the-lightburn-license-works

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