K40laser.se / Hawklaser.com gantry upgrade

are there more people who ordered something from k40laser.se / hawklaser.com who didn’t receive anything? I have ordered the gantry upgrade and some little bits and pieces, but i only got one reply on my emails. I am very patient, but this is not the way to run a business, in november he placed an update about the whole situation, but since then i didn’t hear anything.

I am curious if i am the only one, but i’m afraid that there are a lot of other people who are in the same situation.

He seems to have screwed a large number of people out of their hard earned money. I would investigate getting your money back through your bank, Credit card or paypal, depending how you paid.

Seems a lot in the FB groups I’m in are having or have had the same issue.

I did order mine in october, untill now nothing recieved.

Greetings,
Ben

@Benvn did you get any response from hawklaser ? He is ignoring my emails on all of his email adresses. I will give him a bit more time and then i will inform the ECC / european consumer centre (europees consumenten centrum)

Aan je naam te zien kom je net als ik uit Nederland, ik kwam er vorige week achter dat de ECC bestaat. Zij bemiddelen en geven juridische info in zaken tussen webshops en consumenten binnen europa.

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I Have loose 120 Euro too that guy, bought a gantry last year that never came ,

Lots of mail , but he never respond so now i have give up .

I Do not know whats happened , Just when he started the K40 LASER ,
the stuff i ordered always come quickly and he Always responds too mail
very quickly and good.

Little sad ,
I Think he can our Lovely K40 best of all .

Yesterday evening i had contact with HP from Hawklaser, tomorrow or friday there will be an update on his site.

I’m glad that there was contact at all, and i have good hope that everything will work out fine after all. :crossed_fingers:

In the mean-time i have received some 3D printed parts for the gantry upgrade and adjustable Z-table. The other parts should be on their way (aluminium extrusion and lineair guides etc.

when i receive the rest of the parts i will post an update :+1:t2:

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hello Jho I am also a Dutchman, I also placed an order in August for the K40 expansion diy kit V2 and have not yet delivered anything, have also sent several emails, but no response.
I will follow this with interest.

Hi there. I ordered my kit in July /2019. and still have not received it. I have sent numerous emails…got very little response throughout time and was given all kinds of different excuses… almost 9 months now… the worst customer service i have ever experienced. I am very happy to have found this thread! any suggestions guys? what should we do? i am in Greece, and was waiting for that "international " phone number to appear…and Covid-19 got to us first… Is there any leal action we can do?
Thanks.

At this moment he is not responding anymore and i have only some 3d printed parts. Bottom line is that i can’t do anything with it. I have send him a message that he can send me the parts or i will come and pick them up. This would be quite a journey from the Netherland to Sweden for some parts.

Its not about the money, but i cant stand it when people earn my trust en receive my money and then disappear and constant make up excuses. Everytime he responded i gave him the bennefit of the doubt, but now i’m fed up with it.

I also am looking into options for undertaking legal actions.

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I send an email and a letter where i’m asking to terminate the order in 30 days, otherwise i will inform the european consumer center and the swedish authorities. He will receive the letter next week, and i hope he will respond quickly and refund my money. I think i will buy the design from further fabrication with some modifications (all linear guiding with bearing blocks)