First of all, we want you to know that we love what we do and really want to help! We appreciate your business and love hearing how our products have improved your experience.
Quality support takes time and our goal is to get you operational again as soon as possible. Please be patient while we consider possible solutions to resolve your concerns.
We have diligently worked to create a comprehensive Knowledge Base to answer the most common questions you may encounter and will continue to expand it to serve you better. We recommend taking time to search for and read through everything to get familiar with your product(s). The answer you seek is most likely at your fingertips.
Please note that we encourage our customers to have a tinkering and problem solving mindset to be able to work through the learning curve and any unexpected challenges that can come up.
In order for us to determine a proper diagnosis, we will need to see photos of the machine, controller, control panel, wiring, and electronics for review when posting your inquiries. This means that the LaserBoard needs to be connected in order for us to be able to help you. Each picture is a clue to the many variables that could be causing the issue you face.
Providing details or specs about your machine and peripheral models, the steps you have taken, and the results of those tests will expedite the process even more. Troubleshooting requires your controller to be connected to your machine, so we can walk through test steps together.
As a courtesy, we ask that you do not crosspost your questions on other social media, forums, or via multiple channels of communication. We are aware of these and it creates additional work, as well as introduces the opportunity for invalid or conflicting information to be dispensed, depending on where we are in the process.
Thank you for your understanding and support!